Why is customer service so important to your business?
- It costs six times more to attract a new customer than it does to keep an existing one.
- Customers stay because they feel welcome, they believe they are heard, they believe you care and they feel important.
- It takes about 10 positive experiences to make up for one negative experience.
EICS is a comprehensive customer service improvement program to help businesses improve their service practices, increase customer satisfaction and build profitable relationships to keep customers coming back.
The EICS application process begins with creating an organizational profile outlining your type of business. You will then complete seven in-depth essay questions documenting the approach, deployment and results of your customer service practices.
Join us at this workshop designed to give your company a jump start in achieving a mature customer system.
Time:
7:45 a.m. check in
8:00 a.m. – 12:00 p.m. workshop
Location:
Colorado Technical University
4435 North Chestnut Street, Colorado Springs
RSVP:
Kelly Clark at (719) 636-5076 ext. 128, (866) 206-1094 ext. 128, kellyc@bbbsc.org or click here to register.
For more detailed information on this event, please contact Cat Eli at (719) 636-5076 ext. 100, (866) 206-1094 ext. 100, or cate@bbbsc.org.
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