Your BBB launched the Excellence in Customer Service program in 1995 to recognize superior customer service, help businesses improve service practices and ultimately make our community a better place to live. Companies that apply do not compete against each other, but strive to meet criteria patterned after the Malcolm Baldrige National Quality award.
Join us as we recognize the 2010 applicants.
3:00 - 5:00 p.m.
Put Away the Lawnmower, Charlie; Those Are Trees Out There!
Afternoon seminar with Vicki Hitzges
What makes people successful? - People reach out to people who reach out. Join us for this highly-interactive presentation to find out how. The Carnegie Foundation’s serious, fact-based findings have been translated into a laugh-provoking, motivational presentation. You’ll enjoy the fast-pace and the practical tips you can use immediately.
With several fun, small-group activities, you will take away vital skills you can use to build relationships that last. Learn:
- To create lasting, strong relationships at the office and at home.
- To listen.
- Important social skills to attract and keep clients and close sales.
- Why it pays and how to encourage co-workers, clients and vendors.
- To look for the good in others.
4:30 p.m.
Book Signing
Heart of a Student Athlete - Karl Mecklenburg
5:00 p.m.
Silent Auction bidding begins/cash bar opens
6:00 p.m.
Dinner served
7:15 p.m.
Six Keys to Success
Keynote address with Karl Mecklenburg
Karl rose from a college walk-on to an NFL career that included 3 Super Bowl and 6 Pro Bowl appearances. This former Denver Broncos captain shares his keys to success that propelled him from the 310th pick of the draft to being recognized as the most versatile player in the NFL. In this humorous and inspirational keynote, Karl shares that “Success is the ability to overcome obstacles on the way to your dreams.” Karl believes these six lessons can be applied anywhere in life:
- Teamwork - Be a leader. Think we, not me!
- Courage - Try new things and be decisive.
- Dedication - Hard work, constant learning and refusing to quit.
- Desire - Your dreams, passions or missions.
- Honesty & Forgiveness - First in self evaluation, then with others.
- Goal Setting - Small steps that aim you to your dreams.
7:45 p.m.
BBB Foundation scholarship and EICS Award presentation
Click here to register online.
Click here for reservation form.
Date:
Friday, September 17, 2010
Time:
Seminar - 3:00 p.m. – 5:00 p.m. - 2:30 p.m. Seminar check-in
Dinner - 6:00 p.m. - 5:30 p.m. Dinner check-in
Location:
Doubletree Hotel Colorado Springs - World Arena
1775 East Cheyenne Mountain Boulevard, Colorado Springs
Tickets:
Seminar only: $65
Dinner only: $89
Seminar and dinner: $140
Platinum Corporate Table: $1200
RSVP:
To register online, go to www.blacktie-colorado.com/rsvp and enter event code: CustomerService or contact Kelly Clark at (719) 636-5076 ext. 114, (866) 206-1094 ext. 114 or kellyc@bbbsc.org.
Watch our interview with Karl
Event Sponsor
Colorado Technical University
Pinnacol Assurance
Speaker Sponsor
Air Academy Federal Credit Union
Thayer Productions
Contributing Sponsors
American Medical Response
Burghard Floral
Checks Unlimited
DoubleTree Hotel - World Arena
NEWSCHANNEL 13 - KRDO
US Bank
Wal-Mart
Ethics Award Partner
GE Johnson Construction
Seminar Partner
Pinnacol Assurance
Scholarship Partners
Wells Fargo Insurance Services
Woodford Manufacturing
Platinum Table Sponsors
Colorado Springs Utilities
DoubleTree World Arena
Ent Federal Credit Union
Liberty Heights - a Senior Lifestyle Community
Security Service Federal Credit Union
Strategic Financial Partners
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